Refund policy

Thank you for shopping at babybooc.shop. We want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions, procedures, responsibilities, and time limits that apply to returns, exchanges, refunds, damaged or defective products, incorrect products, missing items, and order cancellations.

By placing an order through babybooc.shop, you acknowledge that you have read and accepted this Return and Refund Policy.

1. Contact Information

For all return, refund, exchange, cancellation, or product-quality inquiries, please contact:

Company Name: babybooc.shop
Website: babybooc.shop
Email: info@babybooc.shop

When contacting us about an order, please include your full name, order number, and the email address used to place the order.

2. Thirty-Day Return Period

babybooc.shop voluntarily provides a 30-calendar-day return period for eligible products.

You must contact us and request a return within 30 calendar days after the product is confirmed as delivered by the shipping carrier.

If an order is delivered in multiple parcels, the 30-day return period for each product begins on the date that particular product is confirmed as delivered.

Return requests submitted after the 30-day return period may be declined unless:

  • The product is defective;

  • The product is unsafe;

  • The product was incorrectly supplied;

  • The product was materially misrepresented;

  • A longer legal warranty applies; or

  • Applicable Canadian consumer protection law requires another remedy.

3. Return Eligibility Requirements

To qualify for a voluntary return, the product must:

  • Be unused, unworn, unwashed, unaltered, and undamaged;

  • Be in the same condition in which it was received;

  • Include all original tags, labels, accessories, manuals, components, and protective materials;

  • Be returned in its original packaging where reasonably possible;

  • Be free from perfume, smoke, deodorant marks, cosmetics, stains, pet hair, odours, dirt, and other signs of use;

  • Be accompanied by valid proof of purchase;

  • Be returned only after receiving return authorization from babybooc.shop; and

  • Not fall within a non-returnable category listed in this policy.

Trying on an eligible clothing product solely to determine fit will not normally make the product ineligible, provided it remains clean, unworn, unwashed, undamaged, and suitable for resale with all original tags attached.

Products showing signs of extended wear, washing, alteration, damage, contamination, or use beyond what is reasonably necessary to inspect the product may be refused or subject to a reduced refund where permitted by law.

4. Return Authorization Is Required

Do not send a product back before contacting info@babybooc.shop.

Your return request must include:

  • Your full name;

  • Your order number;

  • The email address used for the order;

  • The name of the product;

  • The quantity being returned;

  • The reason for the return; and

  • Photographs or videos where the product is damaged, defective, incorrect, incomplete, or materially different from its description.

After reviewing the request, we will send return authorization and return instructions if the return is approved.

The return instructions will identify the applicable return address and any packaging or shipping requirements.

The return address may differ from the address shown on the original parcel. Products must not be returned to the original sender address unless babybooc.shop specifically authorizes that address in writing.

Products returned without authorization, sent to an unauthorized address, or sent using a cash-on-delivery service may be refused.

Return authorization does not guarantee a refund. Every returned product remains subject to inspection.

5. Change-of-Mind Returns

A change-of-mind return includes situations where:

  • You no longer want the product;

  • You ordered the wrong size;

  • You selected the wrong colour or style;

  • The product does not suit your preferences;

  • You changed your mind after delivery;

  • You ordered the wrong quantity; or

  • You found another product that you prefer.

Eligible change-of-mind returns must satisfy all conditions in this policy.

Unless otherwise required by law, the customer is responsible for the cost of returning a change-of-mind product.

Original optional expedited shipping fees, priority delivery fees, gift-wrapping charges, and other optional services are not refundable.

If the original order received free standard shipping, babybooc.shop will not normally deduct the original standard shipping cost from the refund. However, the customer remains responsible for the approved return shipping cost.

6. Damaged Products

Please inspect your parcel and products promptly after delivery.

If a product arrives damaged, contact info@babybooc.shop as soon as reasonably possible.

Your claim should include:

  • The order number;

  • A description of the damage;

  • Clear photographs of the entire product;

  • Close-up photographs or videos of the damaged area;

  • Photographs of the exterior parcel;

  • Photographs of the interior packaging;

  • A clear photograph of the shipping label; and

  • Any information supplied by the shipping carrier.

Do not discard the product, packaging, parcel, shipping label, or damaged materials before receiving further instructions.

If we confirm that the product was damaged before or during delivery, we may provide:

  • A replacement;

  • A replacement component;

  • A full refund;

  • A partial refund;

  • An authorized repair;

  • Store credit accepted by the customer; or

  • Another remedy required by applicable law.

Where a return is required for a confirmed damaged product, babybooc.shop will cover reasonable authorized return shipping costs.

7. Defective Products

A product may be considered defective when it contains a manufacturing fault that materially affects its appearance, function, safety, durability, or intended use.

A product is not necessarily defective solely because of:

  • Minor colour differences caused by screen settings;

  • Reasonable measurement differences;

  • Natural variations in texture or pattern;

  • Normal wear and tear;

  • Damage caused by improper use;

  • Damage caused by improper washing or care;

  • Damage caused by unauthorized alteration;

  • Failure to follow product instructions; or

  • Personal dissatisfaction that is unrelated to product quality.

If you believe a product is defective, contact info@babybooc.shop and provide photographs, videos, and a description of the problem.

Confirmed defective products will be repaired, replaced, refunded, or otherwise remedied in accordance with applicable law and the circumstances of the claim.

8. Incorrect Products

Contact us promptly if you receive:

  • A product different from the product ordered;

  • The wrong size;

  • The wrong colour;

  • The wrong style;

  • The wrong quantity; or

  • A product intended for another customer.

Please provide photographs showing:

  • Every product received;

  • Product labels and tags;

  • The shipping label;

  • The parcel; and

  • The packing information included with the order.

If babybooc.shop confirms that an incorrect product was supplied, we will provide an appropriate remedy, such as:

  • Sending the correct product;

  • Providing an authorized return label;

  • Issuing a full refund for the incorrect product; or

  • Offering another remedy accepted by the customer.

Customers will not be required to pay reasonable authorized return shipping costs for products incorrectly supplied by babybooc.shop.

9. Missing Products or Components

Before reporting a missing product, review all shipping confirmation emails and tracking numbers because an order may be divided into multiple parcels.

If a product or component is missing, contact info@babybooc.shop and provide:

  • The order number;

  • A list of products received;

  • A description of the missing product or component;

  • Photographs of all products received;

  • Photographs of the parcel and packaging; and

  • A photograph of the shipping label.

If we confirm that a product or component was omitted, we may:

  • Send the missing product;

  • Send the missing component;

  • Issue a refund for the missing product; or

  • Provide another appropriate remedy.

10. Non-Returnable Products

Unless the product is defective, damaged, unsafe, misrepresented, incorrectly supplied, or otherwise returnable under applicable law, the following products are not eligible for voluntary return:

  • Gift cards;

  • Downloadable or digital products after access or download has begun;

  • Personalized products;

  • Customized products;

  • Engraved products;

  • Made-to-order products;

  • Products clearly marked “Final Sale” before purchase;

  • Products clearly marked as non-returnable before purchase;

  • Products that have been worn, washed, used, altered, or damaged;

  • Products missing original tags, labels, components, or accessories;

  • Intimate apparel after the hygiene seal or protective packaging has been opened or removed;

  • Swimwear after the hygiene strip has been removed;

  • Earrings or pierced jewellery after the hygiene packaging has been opened;

  • Cosmetics or personal-care products after opening;

  • Products that present a hygiene or health risk after opening;

  • Perishable products; and

  • Products that cannot be safely resold because of the customer’s use or handling.

A “Final Sale” or non-returnable designation does not eliminate mandatory rights concerning defective, unsafe, materially misrepresented, damaged, or incorrectly supplied products.

11. Sale and Promotional Products

Unless clearly marked “Final Sale,” eligible sale and promotional products may be returned under this policy.

The refund will be based on the amount actually paid after:

  • Promotional discounts;

  • Discount codes;

  • Automatic discounts;

  • Store credits;

  • Gift-card payments; and

  • Other price reductions.

The original regular price will not be refunded.

If a discount required the purchase of multiple products or a minimum order value, returning part of the order may cause the remaining products to no longer qualify for the discount.

Where permitted by law, the refund may be recalculated based on the price that would have applied to the products retained by the customer.

12. Buy-One-Get-One and Bundle Promotions

Products purchased as part of a bundle, multi-buy promotion, or buy-one-get-one promotion may need to be returned together to qualify for a full refund.

If only part of a promotional bundle is returned, babybooc.shop may recalculate the refund based on the normal or promotional price applicable to the products retained.

A complimentary promotional product must normally be returned with the qualifying purchase.

If the promotional product is not returned, its disclosed value may be deducted from the refund where permitted by law.

13. Exchanges

Direct exchanges are not guaranteed because inventory may change.

The fastest way to obtain a different size, colour, or style is normally to:

  • Request an authorized return for the original eligible product; and

  • Place a separate order for the replacement product.

Where babybooc.shop agrees to process a direct exchange, the replacement product will normally be shipped after the original product has been received and inspected.

If the replacement product costs more, the price difference must be paid before shipment.

If the replacement product costs less, the approved difference will be refunded to the original payment method.

Any exchange remains subject to product availability.

14. Return Shipping Costs

For approved change-of-mind returns, the customer is responsible for return shipping costs.

For confirmed damaged, defective, incorrect, or incomplete products, babybooc.shop will cover reasonable authorized return shipping costs when a return is required.

Return shipping expenses will not be reimbursed unless:

  • babybooc.shop approved the expense in writing before shipment;

  • babybooc.shop provided a prepaid return label; or

  • Reimbursement is required by applicable law.

Do not purchase unusually expensive shipping services without written authorization.

15. Recommended Return Shipping Method

Customers should use a trackable return shipping service.

Please retain:

  • The shipping receipt;

  • The tracking number;

  • Proof of shipment;

  • Photographs of the packaged return; and

  • Any carrier documentation.

babybooc.shop is not responsible for a customer-arranged return parcel that is lost, damaged, delayed, misdirected, or delivered to an unauthorized address.

The customer remains responsible for the returned product until it is received at the authorized return location.

16. Return Packaging

Returned products must be packaged securely to prevent damage during transit.

Customers should:

  • Use suitable protective packaging;

  • Include all accessories and components;

  • Protect product packaging from shipping labels and tape;

  • Follow any return instructions provided by babybooc.shop; and

  • Avoid using damaged or unsuitable shipping containers.

If a returned product is damaged because of inadequate packaging, the refund may be reduced or refused to the extent permitted by law.

17. Cash-on-Delivery Returns

Do not return products using cash-on-delivery, postage-due, or collect-on-delivery services.

Cash-on-delivery returns may be refused because babybooc.shop has not authorized the carrier charges.

Any return sent using an unauthorized paid-on-receipt service remains the customer’s responsibility.

18. Customs and International Return Charges

Products may need to be returned to a location outside the customer’s province or outside Canada, depending on the applicable fulfilment location.

The authorized return address will be provided by email before the return is sent.

Customers must correctly identify the parcel as returned merchandise when required by the carrier or customs authority.

babybooc.shop is not responsible for customs charges, duties, brokerage fees, or penalties caused by:

  • An incorrect customs declaration;

  • Failure to identify the parcel as returned merchandise;

  • Use of an unauthorized return address;

  • Use of an unauthorized shipping method; or

  • Failure to follow return instructions.

Where permitted by law, such charges may be deducted from the refund.

19. Return Inspection

After a returned product is received, babybooc.shop will inspect it.

The inspection may assess:

  • Whether the correct product was returned;

  • Whether the return was submitted within the applicable period;

  • Whether the product has been used, worn, washed, or altered;

  • Whether the product is damaged;

  • Whether tags and labels remain attached;

  • Whether packaging, accessories, and components are included;

  • Whether the product contains stains, odours, cosmetics, pet hair, or other contamination; and

  • Whether the product meets the return conditions in this policy.

We will notify the customer by email after the return has been reviewed.

20. Approved Refunds

If the return is approved, the refund will normally be issued to the original payment method.

The refund may include:

  • The amount paid for the eligible returned product;

  • Applicable taxes collected by babybooc.shop for the returned product; and

  • Other amounts required by applicable law.

The refund will not normally include:

  • Optional expedited shipping;

  • Priority delivery charges;

  • Gift-wrapping charges;

  • Customer-paid change-of-mind return shipping;

  • Unauthorized shipping costs;

  • Customs charges paid directly to third parties; or

  • Fees charged independently by a bank or payment provider.

21. Refund Processing Time

Approved refunds are generally processed within 10 business days after the returned product has been received and inspected.

After babybooc.shop issues the refund, the customer’s:

  • Bank;

  • Credit card issuer;

  • Digital wallet provider;

  • Payment processor; or

  • Financial institution

may require additional time to post the refund.

babybooc.shop does not control the processing time of banks or payment providers.

22. Original Payment Method

Refunds will normally be returned to the original payment method used for the order.

If an order was paid using multiple payment methods, the refund may be divided among those payment methods.

If payment was made using a gift card or store credit, the applicable portion will normally be restored as gift-card balance or store credit rather than cash.

If the original payment method is no longer available, contact info@babybooc.shop. Any alternative refund method remains subject to identity verification, payment-provider rules, and applicable law.

23. Partial Refunds

Where permitted by law, a partial refund may be issued when:

  • A product shows signs of use;

  • A product has been handled beyond what is reasonably necessary to inspect it;

  • Original packaging is missing;

  • Accessories or components are missing;

  • Tags or labels have been removed;

  • The product was damaged after delivery;

  • Only part of a bundle is returned;

  • A promotional discount must be recalculated; or

  • The product’s resale value has been reduced by the customer.

The amount deducted will be reasonably related to the reduction in value or missing components.

No partial-refund deduction will be made where prohibited by applicable law.

24. Rejected Returns

A return may be rejected if:

  • It was requested outside the applicable return period;

  • It was sent without authorization;

  • It was sent to an unauthorized address;

  • The wrong product was returned;

  • The product has been worn, washed, used, altered, or damaged;

  • Tags, labels, accessories, or components are missing;

  • The product is a non-returnable item;

  • The claim contains materially false information;

  • The product does not match the order records; or

  • The return otherwise fails to meet this policy.

If a return is rejected, we will notify the customer by email.

The customer may be responsible for the cost of having the rejected product returned.

25. Unclaimed Rejected Returns

If a rejected return is available to be shipped back to the customer, we may request payment of the applicable shipping cost.

If the customer does not respond or pay the required shipping cost within 30 calendar days after notice, the product may be treated as abandoned to the extent permitted by law.

babybooc.shop will not destroy, dispose of, or retain property in a manner prohibited by applicable law.

26. Order Cancellation Before Shipment

To request cancellation, contact info@babybooc.shop as soon as possible after placing the order.

Cancellation is not guaranteed because order processing may begin shortly after submission.

We may be unable to cancel an order after:

  • Payment verification has been completed;

  • The order has entered fulfilment;

  • Packaging has begun;

  • A shipping label has been generated;

  • The order has been transferred to a supplier or fulfilment provider; or

  • The parcel has been shipped.

If cancellation is approved before shipment, the applicable amount will be refunded to the original payment method.

If the order has already shipped, the customer may request a return after delivery under this policy.

Mandatory cancellation rights remain unaffected.

27. Personalized and Made-to-Order Cancellations

Personalized, customized, engraved, or made-to-order products may not be cancelled after production has started unless:

  • The product is defective;

  • The product is unsafe;

  • The product was incorrectly produced;

  • The product materially differs from the agreed specifications; or

  • Applicable law requires cancellation or another remedy.

If production has not started, babybooc.shop may approve cancellation at its discretion.

28. Orders Cancelled by babybooc.shop

babybooc.shop may cancel an order before final acceptance where reasonably necessary, including when:

  • A product is unavailable;

  • Payment authorization fails;

  • The shipping address is invalid;

  • The order cannot legally be fulfilled;

  • Fraud or unauthorized payment is suspected;

  • Required verification is not completed;

  • The order exceeds a purchase limit; or

  • A technical or inventory error prevents fulfilment.

If babybooc.shop cancels an order after receiving payment, the amount collected for the cancelled portion will be refunded to the original payment method.

Nothing in this section permits babybooc.shop to cancel an accepted consumer contract in a manner prohibited by applicable law.

29. Refused Deliveries

Customers should not refuse a delivery without first contacting babybooc.shop, except where refusal is reasonably necessary because the parcel is visibly unsafe or severely damaged.

An unauthorized refusal may result in:

  • Return shipping charges;

  • Carrier handling fees;

  • Customs charges;

  • Brokerage charges;

  • Storage charges; or

  • Parcel disposal fees.

Where permitted by law, reasonable costs caused by an unauthorized refusal may be deducted from the refund.

No deduction will apply where the refusal resulted from an error by babybooc.shop or where applicable law requires another remedy.

30. Unclaimed Parcels

Customers are responsible for collecting parcels held at:

  • Postal outlets;

  • Courier facilities;

  • Parcel lockers;

  • Customs offices; or

  • Other authorized collection locations.

If a parcel is not collected within the carrier’s deadline, it may be returned to the sender or disposed of according to carrier procedures.

Where an unclaimed parcel is returned, any refund will be considered after the parcel has been received and inspected.

Reasonable return shipping, storage, customs, or reshipping charges caused by failure to collect the parcel may be deducted or charged where permitted by law.

31. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Contact info@babybooc.shop immediately if an address correction is required.

Address changes cannot be guaranteed after order processing begins.

If a parcel is returned because the customer provided an incorrect, incomplete, or inaccessible address, reasonable address-correction, return, and reshipping costs may be payable by the customer where permitted by law.

No charge will apply where the address error was caused by babybooc.shop.

32. Lost or Undelivered Orders

If an order has not arrived within the estimated delivery period, contact info@babybooc.shop.

We may ask the customer to:

  • Confirm the shipping address;

  • Review tracking information;

  • Check with household members;

  • Check with neighbours;

  • Check with building reception or management;

  • Check safe delivery locations;

  • Contact the carrier; or

  • Complete a non-receipt declaration.

If a parcel is confirmed lost in transit, babybooc.shop will provide an appropriate remedy, such as a replacement or refund.

33. Parcels Marked Delivered but Not Received

If tracking shows that a parcel was delivered but it cannot be located, the customer should promptly:

  • Verify the delivery address;

  • Check entrances, mailboxes, parcel lockers, and safe locations;

  • Ask household members, neighbours, reception staff, or building management;

  • Review any carrier delivery photograph; and

  • Contact the shipping carrier.

The customer should then contact info@babybooc.shop with the order number and relevant information.

babybooc.shop may open a carrier investigation.

A refund or replacement is not automatically guaranteed solely because the customer cannot locate a parcel marked delivered. The resolution will depend on available delivery evidence, carrier findings, order circumstances, and applicable law.

34. Late Refunds

If babybooc.shop confirms that a refund has been issued but the refund is not visible, the customer should:

  • Check the original payment account;

  • Contact the credit card issuer;

  • Contact the bank;

  • Contact the digital wallet or payment provider; and

  • Allow the provider’s normal processing period.

If the refund still cannot be located, contact info@babybooc.shop with the order number and refund confirmation.

35. Chargebacks and Payment Disputes

Customers are encouraged to contact info@babybooc.shop before initiating a chargeback so that we have an opportunity to investigate and resolve the issue.

Opening a chargeback does not expand or reduce rights provided by law or payment-card rules.

Customers must not knowingly:

  • Claim that an authorized payment was unauthorized;

  • Provide false information to a payment provider;

  • Seek both a store refund and a chargeback for the same amount; or

  • Use a chargeback to avoid complying with a valid return process.

If a payment dispute is opened, babybooc.shop may provide the payment provider with relevant:

  • Order records;

  • Payment records;

  • Delivery information;

  • Tracking details;

  • Return records;

  • Customer communications; and

  • Fraud-prevention information.

36. Return Policy Abuse

babybooc.shop may restrict discretionary returns or future purchases where there is reasonable evidence of:

  • Fraudulent return claims;

  • Returning a different product;

  • Returning a counterfeit or substituted product;

  • Returning a used product as new;

  • Repeated unauthorized returns;

  • Temporary use followed by return;

  • Promotion manipulation;

  • Chargeback abuse;

  • Excessive or abusive return activity; or

  • Threatening or unlawful conduct.

Any restriction remains subject to mandatory consumer rights concerning defective, unsafe, misrepresented, or incorrectly supplied products.

37. Gifts

If a product was purchased as a gift, any approved refund will normally be issued to the original payment method used by the purchaser.

babybooc.shop will not disclose the purchaser’s confidential payment information to the gift recipient.

A gift recipient may contact info@babybooc.shop to ask whether another remedy, such as store credit, is available.

38. Product Safety and Recalls

Stop using a product immediately if you believe it presents a health or safety risk.

Contact info@babybooc.shop and provide the order number, product information, photographs, and a description of the concern.

If a product is subject to a recall, babybooc.shop may provide:

  • Return instructions;

  • A replacement;

  • A repair;

  • A refund;

  • A safety notice; or

  • Another remedy required by law.

Mandatory rights relating to unsafe or recalled products are not limited by this policy.

39. Canadian Consumer Rights

This Return and Refund Policy provides voluntary contractual rights in addition to mandatory rights available under Canadian federal, provincial, and territorial laws.

Nothing in this policy excludes, restricts, replaces, waives, or limits any mandatory right concerning:

  • Defective products;

  • Unsafe products;

  • Incorrect products;

  • Misrepresented products;

  • Hidden defects;

  • Product durability;

  • Fitness for purpose;

  • Delayed delivery;

  • Non-delivery;

  • Online contracts;

  • Refunds;

  • Cancellation;

  • Chargebacks; or

  • Other consumer remedies.

Where this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.

40. Quebec Consumers

Consumers residing in Quebec may have additional rights under the Consumer Protection Act, the Civil Code of Québec, and other applicable Quebec laws.

Depending on the circumstances, these rights may relate to:

  • Distance contracts;

  • Mandatory pre-purchase information;

  • Copies of online contracts;

  • Delivery deadlines;

  • Cancellation;

  • Reimbursement;

  • Credit card chargebacks;

  • Legal warranties;

  • Hidden defects;

  • Product durability;

  • Fitness for intended use; and

  • False or misleading representations.

Nothing in this policy excludes or limits a mandatory right available to a Quebec consumer.

Where Quebec law grants a more favourable remedy than this policy, Quebec law will apply.

41. Relationship with Other Policies

This Return and Refund Policy should be read together with the:

  • Terms of Service;

  • Privacy Policy;

  • Shipping Policy;

  • Legal Notice; and

  • Product-specific information published on babybooc.shop.

If another store policy conflicts with this policy, the provision most directly related to the issue will generally apply, subject to mandatory law.

42. Policy Updates

babybooc.shop may update this Return and Refund Policy to reflect changes in:

  • Applicable law;

  • Products;

  • Return procedures;

  • Payment methods;

  • Shipping services;

  • Shopify functionality;

  • Business operations; or

  • Customer service practices.

An updated policy will be published on babybooc.shop with a revised effective date.

The policy in effect when an order is placed will normally apply to that order unless:

  • A later policy benefits the customer;

  • The customer agrees to the change;

  • The change is required by law; or

  • Applicable law provides otherwise.

43. Contact Us

For return requests, refund inquiries, exchange requests, cancellation requests, damaged-product claims, defective-product claims, or questions about this policy, contact:

babybooc.shop
Website: babybooc.shop
Email: info@babybooc.shop